Members can contact the Trading & Surveillance department firstname.lastname@example.org or Tel +971 4 361 1600 for any real-time market activity, including cancellation of orders, trade invalidation, price limit amendments, wholesale trade submission, password changes and EOS User ID enable/disablement.
The member communication forms can be downloaded here.
DGCX uses the Scila Surveillance System to undertake near real-time and post-trade monitoring of the market. All orders and trades are monitored for possible abuse, with alerts raised across a wide range of potential abuse cases.
Its high processing and advanced features facilitates monitoring of any irregular price movements in the market and hence allows smooth functioning and maintaining the integrity of the markets. The surveillance system can handle various alerts such as wash trades, market maker, insider trading, fat finger, market abuse, positions and open interest alerts, etc.